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Help
and Support
If you don't know how to download or install the game or if you
experience any difficulties, you will most likely find the answers
here. If you can't find the solution to your problem, please contact
our class="textlink">customer support.
What are "Trial"
downloads?
"Trial" downloads are try-before-you-buy
software (also known as "Shareware") that include
functionality limitations such as a trial period or disabled
features. You may download and evaluate them for free. If
you like the games, then buy the full versions in order to
enjoy the full features of the games.
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How do I buy
the full version of the game?
It is very easy to order the full
version of a game. Just click the "Buy Now" button
and you will be directed to the online secure order form where
you can buy the game.
I lost the full
version that I bought, how can I get it back?
In some cases you only need to download
and install the trial game once again on your computer to
get the full version back. Otherwise, if you have lost your
license information, you will need to contact class="textlink">customer
support for help.
What do I do
when my game does not work properly?
Firstly take a look at the technical
issues below, where your problem might already have been solved.
If not, please contact class="textlink">customer
support.
How can I be
notified when you add new games to the site?
Just sign up for our free
newsletter.
Where can I find
your Privacy Statement?
You can find our Privacy Statement
here.
Why am I not
able to download the game?
There are several reasons why you
might be having trouble downloading a game. The download link
for the game might be temporarily or even permanently broken.
Ordinarily the download link will only be temporarily broken,
so please just wait a few hours, and then try downloading
the file again. If you think the link is permanently broken,
please contact class="textlink">customer
support.
I get an error
message when I try to run the setup program
Most likely the file you have downloaded
is corrupt, i.e. the download of the game was not successful.
Normally all you need to do is just download and install the
game again.
I get an error
message when I play or start the game
First, please make sure you check
the system requirements for the game. Then check if you have
the required version of Windows and DirectX. You can also
try to downloading and reinstalling the game again. If this
does not help please contact the class="textlink">customer
support.
Contact
Customer Support
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